A fixed fee monthly contract allows you to budget effectively for your IT support and provides assurance that your systems are being maintained to the highest standards. Some clients want to outsource all of their IT network support whereas others opt for second-line IT support for use by their existing IT staff. We will then calculate a monthly cost based on the number of PC's, servers, peripherals, sites and complexity of software applications/systems installed.
Here are the features included in our our standard support contract:
Unlimited remote and telephone support during office hours for your server, desktops and laptops
Access to our certified engineers for advice on hardware/software
Onsite maintenance visits and/or project planning at intervals suited to your business
Proactive remote server maintenance including antispam and service pack updates
Advanced monitoring of your servers and network to ensure any issues are identified and logged in our advanced ticket handling system
If you require higher levels of service, we can also provide any of the following:
On-site support within an agreed SLA period
24/7/365 Telephone and remote support
Online Business Continuity/Disaster Recovery
Contact us to find out how we can tailor our IT support to your business needs.