When a problem arises....

Our inhouse development team have created a state of the art AJAX-based Incident Mangement Software, to provide the ultimate functionality to our Support Engineering team. Some of the features are as follows:

  • Instant access to the callers PC asset/service tag history.
  • Links to our procurement system facilitating seamless updates of customer orders
  • Ability to schedule jobs and prioritise dependant on urgency.

    • Plus many more unique features to streamline our support offerings.

    Our helpdesk is the first line of call for your business and staff, therefore we use the latest tools to reduce the time a user has to spend on a call to the minimum.

    The helpdesk is available 9am to 5.30 pm mon-fri , or for mission-critical clients, we have an enhanced service package including an out-of-hours contact to provide continous availability of support.