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What is VCRF?

Add the Vehicle Video Condition Report Function to your software, to help reduce damage claims

  • Deter suspicious damage claims by combining a video of the vehicle with the condition report and images.
  • Very useful to record prestige or high value vehicles.
  • Adding a video protects you as a professional recovery driver and your employer as a professional recovery operator.
  • The more comprehensive the check, the more confident your customer will feel in the recovery operator.

How it Works

When a driver is ‘on Scene’ they will get a pop up message on their PDA, telling them to use the video function.

Once the video is taken it is saved to the job and added to the Vehicle Condition Report.

You can add this video function to your account via your Customer Self Service Portal

Just follow the steps below or watch the video:

  • Step 1 – Login to your CSSP
  • Step 2 – Go to the menu on the left hand side and select RMS
  • Step 3 – Go to the Extras section
  • Step 4 – Go to the item VCRF and click on enable
  • Step 5 – Click on the enable button on the ‘Confirm Feature Enable’ pop up
Open Customer Portal