Iain Jackson has a unique viewpoint of vehicle recovery. He has certainly seen things from all angles. Over 30 years ago he began life on patrol as a one-man enterprise. His next move was to run his own rescue business. More recently he began working for Allianz where he oversees hundreds of small businesses in operations. With this wealth of experience he is a man who knows how important it is that each recovery job is efficient, safe and recorded accurately. He has also learned what makes good customer experience, and how to manage his vehicles and staff.
The current software, whilst good, does not deliver the feedback needed for precise tracking. Nor does it address every issue with job dispatch and technician management. Iain has direct experience of using Apex RMS to run a fleet. Now he wants all the recovery companies and patrols that work with Allianz to have access to the software, and to also receive training. By bringing every technician into line with Allianz’s needs as a Work Provider he is certain that everyone in the chain will benefit: greater efficiency, more profitable at every level, and a better customer experience.
Apex RMS is designed to cover the needs of a recovery business. But to adapt its benefits to a national or international firm requires a different approach. That’s why Iain got in touch with Chris White at Apex. With day to day frustrations, he can see how the software could streamline operations and make them cohesive across the board. He believes that with just a few tweaks Apex RMS can make a massive impact on operational management and interactions with individual technicians. Efficient job allocation and clear, continuous communication right up to completion, would also deliver more reliable outcomes.
Iain wants to encourage Allianz providers to use Apex RMS. The date is already set for a webcam meeting with Apex. This is where control room managers can explore, investigate and ask the questions that concern them individually about how Apex software can streamline and improve operational tasks, whilst also keeping technicians on board. A few of these pain points are listed below. Looking further ahead, the aim is to liaise with Apex on a training session where all Allianz technicians can learn directly.
Some of the benefits that Iain would like to include:
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