Vehicle Recovery
Resources & training

See upcoming RMS Training Days for 2026

Get more from Apex RMS

Training videos, guides, and hands-on training days — all in one place. Whether you’re getting started or exploring features you haven’t tried yet, we’ve got you covered.

Download Apex RMS

Use the links below to download the latest version of your RMS software and companion apps.

Training videos: step-by-step, at your own pace

Our videos walk you through every part of Apex RMS — from first log-in to advanced configuration. Need a quick refresher? Find the relevant section and jump straight in.

Setting Up

First time log on

Take the first step and learn how to log on with Apex RMS. Once familiar you can quickly move on to explore the elements of the software that will help your business succeed.

Drivers and Technicians

Control who can access your sensitive business information. Learn how to identify and secure which personnel can legitimately enter each separate element of your software.

System Users

Set parameters for which controller, manager or administrator can log on from a desktop. Control security with individual password access to designated sections of software.

Roles and Permissions

Roles and Permissions relate specifically to System Users. This dictates what applications a user can access and at which level.

Web Portal

Web Portal allows customers who don’t use the ANS network to send you work directly to RMS. Customers can access and view jobs in real time and record all logins.

Recovery Jobs

Job Predictor

Know what to expect before you arrive. RMS Job Predictor helps recovery operators identify whether a job is a tow or a fix—so you can plan, equip, and respond with confidence.

Hire Job

Keep track of all the important details of your hire job in one place. Set contact information, rates and charges, status updates and reminders to ensure secure and accurate invoicing.

Clocking on and off

Receive accurate activity reports of employee work time. Clock on to the employee portal via PDA and use customised activity codes to log work activities not directly part of a recovery.

Driver PDA

Download app, set individual employee login details and prepare PDAs ready to receive recovery jobs. Designate codes to record categories of work done and important fleet data.

Re-delivery Job

Streamline the complex connections between owner, clubs, workshops and any service in your recovery job. Keep records of work done and extra details such as specialist equipment and tolls.

Recovery Screen

Get familiar with all the time-saving functions you can access from the Recovery Screen. Check how to access everything from detailed reports to contact info and cost centres.

Sales Account Data Redaction

Handle all sensitive data with appropriate security and follow strict GDPR data protection rules. Restrict access and use settings to redact data kept for the maximum days allowed.

Recovery Job

Record all the data you need to accurately plan, detail, complete and charge for each job. Whether recovery, parking, workshop or hire, keep on top of every detail from start to finish.

Parking

Parking Job

Record and update the details of your parking job with everything in one place. Keep track of progress, move easily between jobs and ensure customer communication is up to date.

Workshop

Everything you need for the smooth progress of a workshop job for both you and your customers. Record all job data, update progress and status and facilitate accurate invoicing.

Fleet Manager

Total fleet management for all your recovery vehicles. Stay ahead and reassured with updates on vital vehicle checks including inventory, mileage, insurance, servicing and MOT.

Fleet Manager Maintenance Planning

Timed reminders keep your recovery vehicle requirements legally up to date for each category in your fleet. Fleet essentials such as insurance and maintenance schedules are all instantly accessible.

Purchasing & Accounts

Job Predictor

Know what to expect before you arrive. RMS Job Predictor helps recovery operators identify whether a job is a tow or a fix—so you can plan, equip, and respond with confidence.

Hire Job

Keep track of all the important details of your hire job in one place. Set contact information, rates and charges, status updates and reminders to ensure secure and accurate invoicing.

Clocking on and off

Receive accurate activity reports of employee work time. Clock on to the employee portal via PDA and use customised activity codes to log work activities not directly part of a recovery.

Driver PDA

Download app, set individual employee login details and prepare PDAs ready to receive recovery jobs. Designate codes to record categories of work done and important fleet data.

Re-delivery Job

Streamline the complex connections between owner, clubs, workshops and any service in your recovery job. Keep records of work done and extra details such as specialist equipment and tolls.

Recovery Screen

Get familiar with all the time-saving functions you can access from the Recovery Screen. Check how to access everything from detailed reports to contact info and cost centres.

Sales Account Data Redaction

Handle all sensitive data with appropriate security and follow strict GDPR data protection rules. Restrict access and use settings to redact data kept for the maximum days allowed.

Recovery Job

Record all the data you need to accurately plan, detail, complete and charge for each job. Whether recovery, parking, workshop or hire, keep on top of every detail from start to finish.

HR Module

Set up a double layer of security and permissions to protect sensitive information. Ensure only coded access to all your employee data, including training, absence and licence expiry.

Staff rota’s and holidays

Plan ahead efficiently and match employee skillset and availability to each job in your system. Check work rotas, update holidays and manage multiple sites efficiently.

Watch Our Webinars Anytime

Missed a live webinar? Watch the recordings and pick up tips at your own pace.

Guides and downloads for operators and developers

RMS set-up guide

A practical guide to configuring your RMS software from day one

ANS data transmission guide

For developers integrating with the ANS network

Adding statutory fees

Step-by-step guide to applying statutory fees within RMS

Remote support session

Share your desktop with our team for direct technical support

Dedicated Support

We want our clients to get the most from Apex RMS as soon as possible. That’s why we offer personalised support packages for your new software. Whether you want individual assistance to get started as a manager, or group training that gets your whole team confidently on board and reaping benefits from the off, we can help.

Add-ons: build the platform that fits your operation

Apex RMS comes ready to use from day one. These add-on features let you extend the platform as your business needs them — you only pay for what you use.

HAAS Alert: Real-Time Hazard Warnings

Send real-time hazard alerts to nearby drivers when your team is working roadside. Reduces accident risk without leaving RMS.

Workshop PDA app

Paperless inspections, DVSA-approved sheets, and technician task tracking — all synced back to RMS.

ResQtrac

Let stranded customers track their recovery driver in real time. Reduces call volume and improves the customer experience.

SMS

Send automated job updates directly to customers. Keeps them informed and cuts inbound calls during busy periods.

Pinpoint

Send customers a geolocation link so you can find their exact location. Faster dispatch, fewer delays.

Vehicle registration lookup

Check precise DVLA vehicle details directly in RMS. Always send the right vehicle for the job.

Video vehicle report

Drivers record a walkaround video alongside images and the digital VCRF. Strong protection against damage claims.

Vehicle tracking

Real-time location, speed, and fleet movement in an integrated dashboard. Better planning, better visibility.

Only Pay for what you Need

Apex works with all sizes and specialisms of recovery businesses. That’s why with Apex RMS you only pay for what you need. Our flexible approach means that you can build a platform that suits your organisation, without being charged for extras you will never use. Ultimately our aim is to help you to make your operations smoother and more efficient so you can focus on delivering the best service to your customers. Ready to activate Apex add-on features in your RMS system? Simply log in to your Portal below.

Ready to activate an add-on? Log in to your portal to get started.

Training days: a day well spent

Our training days bring operators together in a relaxed, focused environment to get to grips with every part of Apex RMS. You’ll leave confident, with practical knowledge you can use straight away.

Benefits list:

Leave the office behind and focus on the software
Suitable for any experience level
Individual questions answered on the day
Learn from other operators’ experience
Discover features that could benefit your business

Vehicle Recovery Resources & training