Privacy Policy
How we manage your data
Last updated: November 2023
This Privacy Notice explains who we are, how we collect, share and use personal data about you and how you can exercise your privacy rights in the context of personal data collected via our Website (www.apex-networks.com, “Website”) / our App and for marketing, sales, customer relationship and supplier management purposes. We ensure that we comply to all aspects of data protection law to ensure that your information remains protected.
From time to time we may need to make changes to this Privacy Notice, for example, as the result of government regulation or other developments in data protection laws or privacy generally. You should check our website from time to time, to view the most up to date Privacy Notice.
When you provide us with your personal information you acknowledge that we may use it in the ways set out in this Privacy Notice. This notice sets out:
The Company
Apex Networks Ltd is a company limited by guarantee (company number 05573440). Our registered office address is Ashcombe Court, Woolsack Way, Godalming, Surrey GU7 1LQ. For the purpose of this Privacy Policy, references to “Apex Networks”, “we”, “us” or “our” refers to Apex Networks Ltd as well as all of our subsidiary businesses.
We are a Software as a service provider, based in the UK. Our services help our customers to operate their businesses in an efficient manner and obtain support on a 24/7/365 basis.
Personal data we collect and process
The personal data we collect from you, either directly or indirectly, will depend on how you interact with us and with our Website / App. We collect personal data about you from the following different sources:
- Third parties
- Automatic collection
| Personal Data | Source |
|---|---|
| Identity and Contact Data such as your name, email address and password, telephone number and address. |
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| Account Data such as your login information (email and password) and profile information (contact details including your name, surname, postcode, phone and employer entity). Directly from you |
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| Transaction Data such as truncated credit or debit card details, payment method, transaction statements, your billing address, payments and orders to and from you, and other details of products that you have supplied to or purchased through the Website / App.?We do not collect or store your full credit or debit card details (which are processed by payment service providers who are separate controllers of your data. Please refer to your payment service provider’s privacy notice for further details on their data collection practices). |
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| Communications Data such as your feedback on our products and services or the performance of our Website / App and other communications with us (including when you interact with our customer service agents offline), any queries you raise, referrals, chat, email or call history on the Website / App or with third-party service providers. |
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| Advertising and Marketing Data such as your interests based on your use of our Website / App and other websites and online services, your purchases, survey responses, promotions you enter, preferences in relation to receiving marketing materials from us, communication preferences, your preferences for products or services and your subscription details. |
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| Device Data collected using tags and pixels, including your IP address, your ISP, and the browser you use to visit our website, device type, unique device identification numbers or other identifiers including advertising identifiers. |
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| Website / App Usage Data such as activity and Website page and App interaction, information that we capture using cookies and similar technologies This will include page views and searches, log-in information, clicks, operating system, information about content viewed, watched or downloaded for offline access, length of visits to certain pages, length of Website / App use, purchase history and other functional information on Website / App performance (for example, application version information, diagnostics, and crash logs). | |
| Location Data collected using WiFi access points / and / or GPS from which we can identify your precise geographic location, e.g., technical information that associates your location to your use of the Website / App to enable “live tracking”, “historical tracking” & “route scheduling”. |
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Information that you provide directly
We collect personal data directly from you when you choose to provide us with this information online and through your other interactions with us (such as data collected via social media and any surveys, customer service communications, referrals or other promotional programmes in which you may participate). Certain parts of our Website / App ask you to provide personal data when you engage with the following services: account creation, customer service information, free trials and purchase of services, and reviews.
Information that we collect indirectly
We collect your personal data indirectly, including through automated means from your device when you use our Website / App. We may also generate statistics about user behaviour on the Website/App.
Information from third parties
We collect your personal data from third-party sources, i.e. our service providers that provide operational assistance, email, marketing and analytics services, as well as financial and credit related services, payment services and social media platforms. Information received from third parties will be checked to ensure that the third-party either has your consent or is otherwise legally permitted or required to disclose your personal data to us.
Information collected from our customers
Who we share your personal information with
We share data with :-
- 3rd party services when you use 3rd party services linked through our Website/App, for example, 3rd party payment services, your personal data will be collected by the provider of such services. Please note that when you use third-party services, their own terms and privacy notices will govern your use of their services;
- any competent law enforcement body, regulatory, government agency, court or other third-party (such as our professional advisers) where we believe disclosure is necessary
(i) as a matter of applicable law or regulation,
(ii) to exercise, establish or defend our legal rights, or
(iii) to protect your vital interests or those of any other person;
Our legal basis for processing your personal information
We process data from user devices to provide support and troubleshooting for our applications and from this identify areas of improvement or required development work to rectify common errors or bugs.
Within the context of the GDPR (the legal framework governing our Data Protection policies, processes, and compliance), our legal basis for processing this information is either that we have a legitimate interest in doing so (in order to support and improve our software, ultimately for the benefit of our customers and users) and that it is necessary for us to meet our obligations to our customers under our contracts with them. For the retention and processing of customer contact details we rely on a contractual obligation to administer our contracts with our customers (who in most cases will be the employer of the individual whose contact details we process).
Where we provide details of our products and services we rely on a legitimate interest in informing our customers. Individual are able to object to receiving such material at any time. Our reliance upon our lawful bases to collect and process personal data does not limit the ability of individuals to exercise their data protection rights.
International Data Transfer
We will only transfer (‘transfer’ means share data or make the data available to a remote location) Personal Data to countries outside of the EEA where:
- The transfer is to a country (or an international organisation), that the European Commission has determined ensuresan adequate level of protection;
- Standard contractual clauses adopted by the European Commission have been put in place between Apex Networks and theentity located outside the EEA;
- Legally binding corporate rules have been implemented, where applicable; or the transfer is otherwise permitted by theGDPR.
Data protection rights
Individuals have a number of rights with regard to the data held about them, if you would like to exercise any of these rights please contact support below in “How to contact us”.
- Right to be informed
Data subjects have the right to be informed of the personal data held about them, the processing of that personal data and of the lawful the basis of processing and purpose(s) of processing. This privacy notice provides details of thepersonal data held and processing of that personal data Apex Networks carries out. - Right of Access
Data Subjects have the right to request and obtain frominformation relating to, and to receive a copy of, their Personal Data. - Right to Rectification
Data Subjects have the right to obtain the rectification or completion of inaccurate or incomplete personal data concerning him or her. Please contact us to correct or complete any data we have about you. - Rights to Erasure, Restriction, Data Portability and to Object
In certain circumstances and, in some cases, subject to specific exceptions, Data Subjects have the right to:
- Obtain the erasure of Personal Data concerning him or her;Obtain the restriction of Processing of Personal Data concerning him or her;
- Obtain the Personal Data concerning him or her, which he or she has provided to a data controller, to transmit to another data controller without hindrance to have us transfer the personal data directly to another data controller where technically feasible;
- Object at any time to Processing carried out in our legitimate interests, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller or carried out for direct marketing purposes.
- Automated Decision Making
Data Subjects have the right not to be subject to a decision based solely on automated Processing, including profiling, which produces legal or similarly significantly affects concerning him or her.
How to contact us
If you have any questions or concerns about our use of your personal data, please contact us using the following details: gdpr@apex-networks.com.
You may also write to us at Apex Networks Ltd, 2 Ozengell Place,Ramsgate CT12 6PB.
The data controller of your personal data is Apex Networks Limited, which is registered with the Information Commissioner’s Office with registration number ZA299480.