A company involved with 24hr breakdown since 1926 now runs a large vehicle recovery, storage and garage operation. It has three contracts with the police, a multitude of vehicle breakdown organisations and other private and trade customers, alongside subcontracting jobs that are further afield. Mike Morgan runs the company ‘backstage’, whilst Guy Morgan oversees repairs and recovery on the ground. With security, communication, accuracy and speed absolutely paramount, Mike knew he needed better software to fully support his backroom role and ensure Midhurst Engineering’s future success.
Mike recalls joining Midhurst Engineering in 2003. In those days Garage Manager was a very good system that supplied his every need. However, as the company expanded exponentially, the day dawned that it was clear Garage Manager was not moving with the times. It still maintained manual backup, had no tracking facility, and did not guarantee enough security – all factors that Mike and Guy required for Midhurst.
Mike heard about Apex RMS in 2017. At the time he was very busy, plus it was more expensive, but he knew things had to change and decided to take the plunge. On the first day, when he had to set up and import existing customers, Mark from Apex came on site and supported them with helpful hints.
Mike quickly saw that it was a superior system. Now he was able to send and receive up-to-date accurate messages with his drivers. He could also facilitate time consuming tasks such as accountancy requirements, fleet maintenance, safety checks, training and holiday records and real time reports. Factor in saving time on manual tasks (sending emails instead of dealing with post) and an altogether more modern approach had begun.
Apex RMS has proved to be a value for money solution that is as seamless as possible. Mike also appreciates that all his business factors are integrated within the system, keeping operational tasks streamlined, and that the software is continually developed. There are a few extra things he would like: the capacity to have manual imports automated, with money-in and associated graphs all linked to RMS, would be top of his list. But he is quick to praise Apex’s support and communication. “Clients feel backed by ‘knowledgeable humans’ on the end of the phone”, he says.
Whatever the size of your business, we’d love to show you the ropes. Book a friendly demo with our expert support team, discover how our software can enhance your operations and get all your questions answered.
