Vehicle recovery software that runs every job, from callout to invoice
Apex RMS is used by vehicle recovery operators across the UK and Ireland to dispatch faster, manage every callout from roadside to invoice, and stay connected to the breakdown clubs and insurers you work with. Apex has been building software for the recovery industry for 20 years, and today runs the day-to-day operations of 1,000+ operators nationwide.
The all-in-one platform
Apex RMS is purpose-built for vehicle recovery operators who need to run a fast, compliant, and well-connected operation. As an all-in-one recovery management and dispatch platform, it gives you everything you need to manage every callout from first contact to final invoice, in one place.
From real-time job allocation and automated invoicing to fleet compliance, HR management, and seamless team communication, Apex RMS reduces admin, minimises errors, and keeps your drivers productive in the field. With intelligent scheduling, mobile app access, and automated workflows, RMS functions as a complete breakdown recovery system – connected to the work providers, insurers, and breakdown clubs you rely on. Over 1,000 operators across the UK and Ireland trust Apex RMS to run their recovery operations. Whether you run one truck or a national fleet, RMS works the way you do.
For your clients
A breakdown at the roadside is stressful — and your customers need to know help is coming. Apex RMS lets you send an automated SMS the moment a driver is dispatched, share a live tracking link so motorists can follow their recovery truck in real time, and capture a digital sign-off when the job is done. For fleet managers, insurers, and work providers, every job is logged accurately and available on demand. Every interaction is faster, more professional, and more reassuring — which means better customer satisfaction and stronger relationships with the work providers who send you jobs.
For your business
Vehicle recovery runs on speed, accuracy, and trust — from the work provider who sends you the job to the motorist waiting on the hard shoulder. Apex RMS gives you a real-time view of every active callout, every driver, and every vehicle from the moment a job comes in to the moment the invoice goes out. Automated workflows cut admin time, digital job records protect you in any billing or compliance dispute, and direct ANS network connectivity means jobs from breakdown clubs and insurers arrive in your system without a phone call. The result is an operation that responds faster, stays compliant, and gets paid sooner.
Features & Benefits
Mobile app for your drivers
Your drivers can accept jobs, update status at every stage of a callout, capture vehicle condition reports with photos and video, and record customer sign-off directly from their Android device – all in real time. Everything logged digitally from the roadside, nothing relying on paperwork back at the office.
Paperless job records
Every recovery callout is recorded digitally – vehicle details, location, job type, work carried out, time on site, and customer sign-off. For work providers, insurers, or compliance audits, the full job record is accurate, timestamped, and accessible instantly from anywhere – without digging through paper dockets.
Automated invoicing and reporting
When a job closes, the invoice goes out automatically – calculated from the job details your driver logged in the field. Different rate structures for work providers, direct customers, and storage jobs are all handled within RMS. Performance reports show you response times, job volumes, and revenue by account, so you always know how the operation is running.
RMS solutions for vehicle recovery operators
From our all-in-one system for larger recovery fleets to RMS Lite for smaller operators receiving jobs and sending updates, Apex helps vehicle recovery businesses of all sizes work smarter, stay compliant, and get more done.
Receive and allocate recovery callouts - direct from work providers via ANS or from your own customers
Auto-generate invoices from field job data - work provider, direct customer, and storage jobs all handled
Track MOTs, insurance, driver licences, and vehicle checks across your recovery fleet - with timed reminders
Monitor response times, jobs completed, and revenue by work provider - with data to back your SLA performance
See where every recovery truck and driver is at any moment - dispatch the right vehicle to every callout
Let stranded motorists share their exact location so your driver finds them first time, every time
Tailor Apex RMS to Meet Your Business Needs
Workshop PDA App: paperless, compliant, and efficient
Go paperless with the Workshop PDA App, offering customisable, DVSA-approved inspection sheets and the ability for drivers to track and update callout tasks directly from their device. All job data, photos, and inspection records are stored safely in RMS - making every callout auditable and every record instantly accessible.
Customer tracking for peace of mind
A breakdown at the roadside is stressful. Give motorists a live view of exactly where their recovery truck is and how far away it is. It reduces call-backs to your control room, builds confidence in your service, and makes the wait far less anxious - whether they're on a motorway hard shoulder or a quiet country road.
Stay connected with your customers
When someone's broken down, the last thing they want is silence. Apex RMS lets you message motorists directly with updates at every stage - so they know a driver is allocated, on route, and close. A simple way to reduce inbound calls, build trust, and deliver a more professional roadside experience.
Pinpoint their location instantly
Broken-down motorists are often in unfamiliar places - a motorway services, a remote A-road, a multi-storey car park. With PinPoint, they tap a link to share their precise location and your driver gets it directly, finds them first time, and avoids wasted calls back and forth to the control room.
Vehicle registration lookup
Check precise DVLA-verified vehicle information the moment a job comes in - confirm the make, model, and spec so you always send the right recovery vehicle and the right equipment. It saves time, reduces wasted journeys, and means your driver arrives prepared for the job.
Protect against damage claims
For every recovery job, drivers can record a walkaround video of the vehicle alongside images and a digital Vehicle Condition Report (VCRF) - creating a secure, time-stamped record before the vehicle is moved. If a damage claim arises, the evidence is already there, protecting both your driver and your business.
Real-time vehicle tracking
Improve dispatch and planning with live tracking of your entire recovery fleet. An integrated dashboard gives your control room a clear view of every truck's location, speed, and movement - so you always send the nearest available vehicle and meet the response targets your work providers expect.
Only pay for what you need
Apex RMS works with vehicle recovery businesses of all sizes - from a sole operator running a single truck to a national fleet managing hundreds of callouts a day. No lock-ins, no hidden fees. With a flexible, modular approach, you only pay for the features you need. Start with the core platform and add capabilities as your business grows, without paying for tools that don't apply to you. Get in touch with our team to find the right setup for your operation.
Got any Questions?
What device can the app be installed on?
The current Apex RMS app runs on Android 11 or above. The new RMS app, which we’re rolling out now, will work on both Android and iOS devices.
Will I be tied into a long contract?
How can I access my system?
Does the system export information to an accounts package?
Yes, Apex RMS can export invoice data to most accounting packages, ensuring smooth integration with your financial systems.
Does RMS handle vehicle condition reports and damage claims?
Yes. Drivers can complete a full digital Vehicle Condition Report (VCRF) — including photos and a walkaround video — at the point of recovery. These records are time-stamped and stored securely in RMS, giving you clear evidence if a damage query arises.
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