The roadside platform that automotive locksmiths run their business on
Apex RMS is already used by mobile automotive locksmiths across the UK to dispatch faster, record every job accurately, and get paid without chasing paperwork. One platform. Everything you need. Built for the road.
The All-in-One Solution
Apex RMS is a proven roadside field service platform — already used by mobile automotive locksmiths, vehicle recovery businesses, and specialist roadside services across the UK and Ireland. If your business runs on callouts, RMS gives you everything you need to manage jobs, dispatch quickly, and run a tight operation from a single system.
From real-time callout allocation and automated invoicing to technician tracking, digital job records, and compliance, RMS handles the back-office so your team can focus on the job. Over 1,000 operators across the UK and Ireland already use Apex RMS to run their roadside services. Whether you’re a sole trader taking emergency callouts or managing a team across fleet contracts and insurer work, it works the way you do — and grows with you.
For your Clients
Being locked out of a vehicle is stressful — often at the worst possible moment. Your customers need to know help is confirmed and on its way. Apex RMS lets you send an automated SMS the moment a technician is allocated, share a live tracking link so customers can follow progress in real time, and capture a digital record of the work completed at sign-off. For fleet managers and insurance clients, every job is logged accurately and available on demand. Every interaction is faster, more professional, and more reassuring — which means stronger client relationships and more repeat business.
For your Business
Automotive locksmith callouts move fast — and your management system should too. Apex RMS gives you a real-time view of every active job, allocates callouts to the nearest available technician, and generates invoices automatically the moment the work is done. No end-of-day admin backlog, no chasing paperwork, no billing delays. Digital job records — including key type, vehicle details, and method used — protect you in any insurance query or fleet account dispute, and built-in compliance tools keep your vehicles and team operating legally. The result is an operation that responds faster, runs tighter, and gets paid sooner.
Features & Benefits
RMS Feature
Mobile App for Your Technicians
Your technicians can accept lockout and key programming jobs, update status at every stage, log the work carried out — including key type, vehicle make, and method used — and record customer sign-off directly from their device. Everything captured in real time, nothing relying on memory or paper dockets back at the office.
Paperless Job Records
Every automotive locksmith callout is recorded digitally — vehicle details, location, job type, work carried out, time on site, and customer sign-off. Whether it’s a consumer lockout, a key programming job, or a fleet account callout, the full record is accurate, timestamped, and accessible instantly from anywhere.
Automated Invoicing and Reporting
When a job closes, the invoice goes out automatically — built from the details your technician logged in the field. RMS handles different rate structures for consumer callouts, fleet accounts, and insurer work within the same system, with no manual adjustment needed. Performance reports show response times, job volumes, and revenue by account, giving you a clear picture of how the business is running.
Solutions for Automotive Locksmiths
Apex RMS is already running mobile locksmith operations across the UK — from sole traders taking emergency callouts to teams managing fleet and insurer contracts. The same platform used by over 1,000 roadside service businesses gives you everything below, out of the box
Allocate vehicle lockout and key programming callouts to the nearest technician in seconds
Auto-generate invoices from field job data — consumer, fleet, and insurer accounts all handled
Track MOTs, insurance, and vehicle checks across your service fleet — with timed reminders
Monitor response times, jobs completed, and revenue by account type across your operation
See where every technician is at any moment — dispatch the nearest person to every callout
Let stranded customers share their exact location so technicians find them without delay
Tailor Apex RMS to Meet Your Business Needs
Apex RMS is a modular platform — it comes with everything you need to get started, and you can add proven features as your business grows. The add-ons below are already used across roadside service businesses in the UK. Pick what fits your operation and leave the rest.
Customer Tracking for Peace of Mind
Being locked out — especially at night or somewhere unfamiliar — is an anxious experience. Give customers a live view of exactly where your technician is and how long they'll be. It reduces call-backs, builds confidence, and makes the wait far less stressful.
Stay Connected with Your Customers
Being locked out is stressful — especially when someone doesn't know how long they'll be waiting. Apex RMS lets you message customers directly with updates at every stage, so they know a technician is allocated, on the way, and close. A straightforward way to deliver a calmer, more professional experience.
Pinpoint Their Location Instantly
Lockouts often happen in car parks, side streets, or unfamiliar locations that are hard to describe over the phone. With PinPoint, customers simply tap a link to share their precise location — your technician gets it directly, finds them first time, and wastes no time searching.
Real-Time Vehicle Tracking
When a callout comes in, knowing exactly where your technicians are means you can dispatch the right person in seconds rather than minutes. The live tracking dashboard shows every technician's location in real time — so you always send the nearest available person and keep response times as tight as possible.
Only Pay for what you Need
Apex RMS works with mobile locksmith businesses of all sizes — from a sole trader taking emergency callouts to a team managing fleet contracts and insurer work across multiple areas. No lock-ins, no hidden fees. With a flexible, modular approach, you only pay for the features that apply to your operation. You're also joining a network of over 1,000 roadside service operators already on the platform — which means proven software, an active development roadmap, and a support team that understands field service businesses. Start with the core platform and add capabilities as you grow. Get in touch with our team to find the right setup for you.
Got any Questions?
What device can the app be installed on?
Apex RMS is currently available only on Android devices, requiring a minimum Android version of 11.
Will I be tied into a long contract?
How can I access my system?
Does the system export information to an accounts package?
Yes, Apex RMS can export invoice data to most accounting packages, ensuring smooth integration with your financial systems.
Can I use Apex RMS if I don't work with insurance or breakdown companies?
Yes. Apex RMS works equally well for operators who receive work directly from customers, fleet accounts, or any other source. You don’t need to be connected to the Apex ANS network to use the core platform.
Can I manage both emergency callouts and pre-booked jobs in the same system?
Yes. Apex RMS handles both reactive emergency callouts and scheduled jobs in the same platform — so whether a job comes in via phone, a work provider, or a pre-arranged booking, it’s all tracked and managed in one place.
Can RMS handle different rates for consumer jobs, fleet accounts, and insurer work?
Yes. You can set up separate rate cards for different account types within RMS — so consumer callouts, fleet contract work, and insurer jobs are all priced and invoiced correctly without any manual adjustment.
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